To ensure fairness and allow all clients the opportunity to book available sessions, the following cancellation policy applies to all paid service appointments: 

1. Cancellations 

• Cancellations made more than 48hrs before a scheduled session will be happily rearranged for a different time at no additional cost. 
• Cancellations made within 48hrs of the scheduled session time will be rearranged where possible, once as a gesture of good will subject to availability however if the session can not be arranged. The deposit amount paid to secure the session on booking is non-refundable. 

2. No Shows

• If a client does not attend the session and fails to provide prior notice, the deposit fee is non refundable and the appointment time can not be rescheduled. 

3. Late arrivals 

• If you arrive late, the session will still end at the scheduled time, and the full session fee applies.
• If you are more than 15 mins late, the appointment may be treated as a no-show at the providers discretion.

4. Provider Cancellations

• If the provider must cancel or reschedule as session for any reason, clients will be offered:
  • A full refund.
  • The option to reschedule at no extra cost.

5. Payment Policy 

• 50% deposit is required to secure your session. 
• Remaining 50% is due at or before the day of your scheduled session.

6. Emergency Exceptions

• We understand that emergencies happen. In genuine situations, exceptions may be made at the providers discretion. Documentation may be requested.